Powering-Up KID

Official activation begins

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Why wait together?

We know how exciting it is to open something new — especially when it is for your child. We are holding activation. briefly so we can make sure every KiD is running the safest, most reliable version. This way, when your child turns it on, it just works -- and feels magical.

On launch day:

Unlock the first magical story
Join families launching together
Full parent dashboard access

Get ready while you wait

Complete these steps now so you are all set on launch day

Download the KiD Parent App Available on iOS and Android

Create Your Parent Account

Set up your family profile.

Talk to Your Child

Ask what stories they want to explore

If you are tempted to open it early -- we get it.

Nothing is wrong with your device. Feel free to explore the physical device together, talk. about what it might create, and make launch day something special.

KID setup instructions below

24/7 support in bottom right chat widget

To get started, Download the Parent App

FAQ:

How Do I setup KID?

1. Download the Parent App using the links above

2. Open your KID Device, and hold the top-middle button for 5 seconds to activate.

3. Connect your phone to your Wi-Fi network, and enable Bluetooth

4. Create an account

5. Select your subscription

6. Fill out the parent and children profile.

7. Connect with your KID Device and input your wifi password

5. ENJOY!

Parent App Says Pairing Successful but KID says pairing Failure

At the end of the onboarding process, you will need to pair your device with your phone, and "pass" the Wi-Fi password to the device.

Once the Wi-Fi password is entered in the Parent App, the device will begin pairing. If the parent app displays "connection successful" DO NOT CLICK CONTINUE until the device completes pairing and moves to the home screen.

Parent App Completed Pairing, but device failed to pair

If you click the "continue" button on the parent app before KID has completed pairing, the device will fail to pair and the parent app will move forward to the home screen.

If this occurs, click on the child's name in the parent app to open that device's menu.

Then, click on controls, and then click "Switch Wifi Network"

This will return the parent app to "Pairing Mode"

Once in Pairing mode, click the screen of KID once to return to pairing mode, and re-link the devices

**When the parent app displays "Connection Successful" and gives you the option to continue, DO NOT CLICK CONTINUE until the Device has successfully paired as well. (The device will enter the home screen once successfully paired)

Invalid Credential Error On Account Creation

An Invalid Credential Error at the initial page means that you are on the Sign in Page not the Sign up page.

Below the password field, select Sign Up to begin onboarding

I am not receiving the Code to verify my email

If you inputted the wrong email and then corrected it on the page to input your code, you will need to go back to the beginning and input the email on the sign up screen to receive your email.

If you are still not receiving your email, please use the chat widget at the bottom right of the screen, or email support@kidco.ai and a member of our team will give you your code.

Parent App Will not Let me Create Child Profile

If you are stuck in the profile creation screen, make sure that your child's age falls between 4 and 14 years old.

If the birthday is in that range and you are still stuck, please reach out to support@kidco.ai , or use the chat widget at the bottom right of this page, and our team will reset your account

How do I Create on the Device?

1. On the home screen, click on the center bubble to enter the creator studio.

2. In the studio, click on the bubble for the creation you want to make.

3. Hold down on the Mic Button and speak your prompt!

(The edges of the screen will fill with color when the mic is on)

How do I switch the Wi-fi Network of the Device?

1. Connect your phone to the Wi-fi network

2. In the parent app

3. click on the child's name to open the device overview.

4.. Click Controls

5. Click "Switch Wi-Fi"

6. On the KID device, Click the Gear Icon at the top left of the home screen to go to settings.

6. Click Wi-Fi

7. Click Switch Wi-Fi

8. Complete Wi-Fi password transfer in the same method as the device setup
**When the parent app says "Pairing successful", DO NOT CLICK** CONTINUE until the device has connected as well

How do I setup another KID Device?

After setting up your first KID device, use the Plus Icon at the bottom right to pair a new KID.

How do I contact the Kidco team for support?

If you need Further Assistance, please use the chat widget at the bottom right of this page or at the bottom right of the parent app to contact the Kidco team and a member of our team will be happy to assist you.

OR email support@kidco.ai and a member of our team will reach out to help troubleshoot any issues.